What to do when something goes wrong

Oops! Did something go wrong with your card machine? We’ve got you!

Here’s a list of error codes that you may see when using your iKhokha card machine.

You can use these to easily identify a problem, fix it quickly and get on with the day-to-day running of your business.

Listed error codes:

00 – Approved or completed successfully

01 – Refer to card issuer

02 – Refer to card issuer, special condition

03 – Invalid merchant

04 – Pick-up card

05 – Do not honour

06 – Error

07 – Pick-up card, special condition

08 – Honour with identification

09 – Request in progress

10 – Approved, partial

11 – Approved, VIP

12 – Invalid transaction

13 – Invalid amount

14 – Invalid card number

15 – No such issuer

16 – Approved, update track 3

17 – Customer cancellation

18 – Customer dispute

19 – Re-enter transaction

20 – Invalid response

21 – No action taken

22 – Suspected malfunction

23 – Unacceptable transaction fee

24 – File update not supported

25 – Unable to locate record

26 – Duplicate record

27 – File update edit error

28 – File update file locked

30 – File update failed

31 – Bank not supported

32 – Completed partially

33 – Expired card, pick-up

34 – Suspected fraud, pick-up

35 – Contact acquirer, pick-up

36 – Restricted card, pick-up

37 – Call acquirer security, pick-up

38 – PIN tries exceeded, pick-up

39 – No credit account

40 – Function not supported

41 – Lost card

42 – No universal account

43 – Stolen card

44 – No investment account

51 – Not sufficient funds

52 – No check account

53 – No savings account

54 – Expired card

55 – Incorrect PIN

56 – No card record

57 – Transaction not permitted to cardholder

58 – Transaction not permitted on terminal

59 – Suspected fraud

60 – Contact acquirer

61 – Exceeds withdrawal limit

62 – Restricted card

63 – Security violation

64 – Original amount incorrect

65 – Exceeds withdrawal frequency

66 – Call acquirer security

67 – Hard capture

68 – Response received too late

75 – PIN tries exceeded

77 – Intervene, bank approval required

78 – Intervene, bank approval required for partial amount

90 – Cut-off in progress

91 – Issuer or switch inoperative

92 – Routing error

93 – Violation of law

94 – Duplicate transaction

95 – Reconcile error

96 – System malfunction

97 – Cancelled by Operator

98 – Exceeds cash limit

A0 = -ZZ Further Error codes pertaining to

*Note that we don’t receive an error code on Timeouts but do display that the transaction has timed out.

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If you still can’t find a solution, contact iKhokha Support on 087 222 7000 or email support@ikhokha.com